Hospital Bed FAQ – Your Questions Answered
Frequently Asked Questions
Find answers to the most common questions about buying, financing, and getting a hospital bed delivered to your home. Can't find what you're looking for? Call our hospital bed experts at (888) 912-2746 or email info@slumbersource.com.
Ordering & Pricing
Q: How do I order a hospital bed from SlumberSource?
You can order directly on our website at slumbersource.com, or call our experts at (888) 912-2746 for personalized guidance. Our hospital bed specialists can help you choose the right bed based on the patient's specific needs, mobility level, and budget. We also offer virtual consultations.
Q: How much do hospital beds for home use cost?
Hospital beds at SlumberSource range from approximately $1,568 to $8,997 depending on the type and features. Standard hi-low hospital beds start around $1,568, luxury hi-low beds with furniture-grade design range from $3,000 to $5,000, and rotating sleep-to-stand beds range from $3,877 to $4,299. Every bed includes free shipping.
Q: Does SlumberSource offer financing?
Yes. We offer flexible financing through Synchrony Pay Later with payment plans from 24 to 36 months. You can apply at checkout with no impact to your credit score for prequalification. This makes it easy to invest in a high-quality hospital bed without paying the full amount upfront.
Q: Does SlumberSource offer a lowest price guarantee?
Yes. SlumberSource offers a Lowest Price Guarantee on all hospital beds we carry. If you find the same bed at a lower price from an authorized retailer, contact us and we will match it. Call (888) 912-2746 for details.
Q: Can I order a hospital bed by phone?
Absolutely. Many of our customers prefer to order by phone so they can discuss their specific needs with one of our hospital bed experts. Call us at (888) 912-2746 Monday through Friday, and we will walk you through the options, answer your questions, and help you select the right bed.
Delivery & Installation
Q: How fast can SlumberSource deliver a hospital bed?
Delivery and installation typically takes 4 to 11 business days from the date of order (excluding Alaska and Hawaii). SlumberSource is the only retailer that ships directly to you for immediate installation, eliminating the weeks of delays you would experience with other stores.
Q: Does SlumberSource deliver nationwide?
Yes. We deliver and install hospital beds in all 48 contiguous U.S. states. We have nearly 950 certified installation technicians across the country who work directly for us, ensuring professional white-glove delivery and setup everywhere.
Q: What does white-glove delivery include?
Our white-glove delivery service includes bringing the bed into your home, full assembly and installation in the room of your choice, testing all functions to ensure everything works properly, a full walkthrough of how to operate the bed, and removal of all packaging materials. Our certified technicians handle everything so you do not have to lift a finger.
Q: Is shipping free?
Yes. SlumberSource offers free shipping on all hospital beds. There are no hidden delivery fees or surcharges. The price you see on our website includes free delivery and professional installation.
Q: Can I schedule a specific delivery date?
Yes. Once your bed ships, our local installation team will contact you to schedule a delivery date and time window that works for your schedule. We understand that timing is critical, especially when coordinating with a hospital discharge or caregiver availability.
Q: Will the hospital bed fit through my doorway?
Yes. All hospital beds we carry are designed to be assembled inside the home. Our technicians bring the bed in pieces and assemble it in the room where it will be used. Standard doorways (30 inches or wider) are not an issue. If you have concerns about a narrow hallway or stairway, call us at (888) 912-2746 and we can advise you before ordering.
Types of Hospital Beds
Q: What is a hi-low hospital bed?
A hi-low hospital bed is an electric bed that adjusts its overall height up and down in addition to raising the head and foot sections. The bed can lower close to the floor (as low as 2.7 inches on some models) to help prevent fall injuries, and raise up high enough for caregivers to work comfortably without straining their backs. Hi-low beds are ideal for seniors, fall-risk patients, and anyone receiving care at home.
Q: What is a rotating sleep-to-stand bed?
A rotating sleep-to-stand bed is a hospital bed that can rotate the patient from a lying position to a seated or standing position with the push of a button. This helps individuals with limited mobility get in and out of bed safely and independently, reducing the physical strain on caregivers. SlumberSource carries several models including the Orin Rotating Bed, UPbed Independence 4-in-1, and Med-Mizer ActiveCare.
Q: What is the difference between a hospital bed and an adjustable bed?
A hospital bed includes full hi-low height adjustment, clinical-grade side rails, higher weight capacities, and medical positioning features like Trendelenburg. It is designed for patients who need medical-level care at home. An adjustable bed raises and lowers the head and foot sections for comfort but does not adjust the overall bed height and typically lacks medical features. If the patient needs caregiver assistance, fall prevention, or medical positioning, a hospital bed is the better choice.
Q: What is the best hospital bed for dementia patients?
For dementia patients, ultra-low floor beds are recommended because they minimize fall injury risk by lowering to just inches off the ground. Our top recommendations include the Accora Floor Bed (lowers to 2.8 inches), the Prius Descend (2.7 inches), the Medacure Super Low Floor Bed (3.6 inches), and the Accora Contesa (3.9 inches). For patients who need transfer assistance, a rotating bed like the Orin can help with safe repositioning.
Q: What is a bariatric hospital bed?
A bariatric hospital bed is designed for patients who need a wider sleep surface and higher weight capacity than standard hospital beds. SlumberSource carries bariatric beds with weight capacities up to 1,000 pounds and expandable widths up to 48 inches. Options include the Emerald Infinity Max (1,000 lb capacity), Transfer Master Night Rider HD (750 lb), and Med-Mizer ComfortWide EX8000 (expandable to 48 inches wide).
Q: What is Trendelenburg positioning?
Trendelenburg positioning tilts the entire bed so the patient's head is lower than their feet. Reverse Trendelenburg does the opposite, with the head higher than the feet. These positions are used in clinical settings to improve circulation, reduce swelling, assist with respiratory conditions, and aid in certain medical procedures. Several of our beds offer both Trendelenburg and reverse Trendelenburg, including the Transfer Master Supernal 5, Accora Empresa, and Prius Ai1.
Q: Do you carry hospital beds that do not look like hospital beds?
Yes. We specialize in luxury hospital beds that blend into your bedroom like regular furniture while still providing full medical functionality. The Transfer Master Supernal 3 and Supernal 5 are designed with real wood headboards, standard mattress compatibility, and elegant finishes. The Dawn House Smart Bed features mid-century modern design. The Assured Comfort Platform and Signature Series offer solid wood and upholstered options. The iCare IC333 comes in six designer fabric choices.
Features & Specifications
Q: Do hospital beds come with a mattress?
It depends on the model. Some hospital beds at SlumberSource include a mattress in the price, while others are sold as bed frames with the option to add a mattress. Each product page clearly states whether a mattress is included. We carry a range of compatible mattresses including pressure-relief foam, low air loss, and hybrid options. Call us at (888) 912-2746 if you need help choosing the right mattress for your bed.
Q: What is the weight capacity of your hospital beds?
Weight capacities range from 330 pounds on standard models to 1,000 pounds on our bariatric beds. Each product page lists the exact weight capacity. For patients over 350 pounds, we recommend our bariatric line which includes the Emerald Infinity Max (1,000 lb), Transfer Master Night Rider HD (750 lb), Med-Mizer ComfortWide EX8000 (600 lb), and Medacure Lincoln Bariatric (600 lb).
Q: How low can a hi-low hospital bed go?
Our ultra-low floor beds can lower to just inches off the ground. The Prius Descend goes to 2.7 inches, the Accora Floor Bed to 2.8 inches, the Medacure Super Low to 3.6 inches, and the Accora Contesa to 3.9 inches. Standard hi-low beds typically lower to 10 to 12 inches. Lower bed heights are important for fall prevention, especially for dementia patients or those at high fall risk.
Q: Do your hospital beds come with side rails?
Most of our hospital beds include side rails or offer them as an option. The type of rails varies by model, including full-length rails, half rails, and assist rails. For dementia patients, partial or assist rails are generally recommended over full-length rails to reduce entrapment risk. Check each product page for specific rail options, or call us and we can advise you on the safest rail configuration for your situation.
Q: Do hospital beds require a special electrical outlet?
No. All of our hospital beds run on standard 120V household power and plug into a regular wall outlet. Many models also include a battery backup system that keeps the bed operational during a power outage, allowing you to safely lower the bed or adjust positioning if the electricity goes out.
Q: Can two hospital beds be placed side by side for couples?
Yes. Several of our beds can be paired for a dual-bed setup. Transfer Master specifically designs their Companion bed to pair with their Night Rider or Supernal beds to create a Dual King configuration. This allows one partner to have a fully adjustable hospital bed while the other has a matching bed at the same height and style.
Medicare & Insurance
Q: Does Medicare cover hospital beds for home use?
Medicare Part B does cover hospital beds as Durable Medical Equipment (DME) when a doctor certifies the bed is medically necessary. Medicare typically covers 80 percent of the Medicare-approved amount, and you are responsible for the remaining 20 percent plus any applicable deductibles. The bed must be ordered from a Medicare-approved supplier. Contact us at (888) 912-2746 and our team can help guide you through the Medicare process.
Q: Does insurance cover hospital beds?
Many private insurance plans and Medicare Advantage plans cover hospital beds for home use when prescribed by a doctor as medically necessary. Coverage varies by plan and provider. We recommend contacting your insurance company directly to confirm your specific coverage, and then calling our team so we can help coordinate the process.
Q: Do I need a prescription to buy a hospital bed?
No. You do not need a prescription to purchase a hospital bed for home use from SlumberSource. Anyone can buy a hospital bed directly. However, if you want Medicare or insurance to cover part of the cost, you will need a doctor's prescription stating the bed is medically necessary.
Returns, Warranty & Support
Q: What is SlumberSource's return policy?
Hospital beds that have been delivered and installed are not eligible for return due to their custom and hygienic nature. Once our technicians complete the installation and verify the bed is working properly, the sale is final. For select products that remain new, unopened, and in the original sealed box, we may approve an exchange or refund within 30 days, subject to a 20 percent restocking fee and return shipping at the customer's expense. If your bed arrives damaged in transit, we will immediately have it repaired or replaced at no cost to you.
Q: Do your hospital beds come with a warranty?
Yes. Every hospital bed we sell comes with a manufacturer's warranty. Warranty terms vary by brand and model and are listed on each product page. Warranties typically cover the frame, motors, and electrical components for periods ranging from 2 to 10 years depending on the manufacturer. Contact us if you have a warranty claim and our support team will assist you directly.
Q: What if my bed has a problem after installation?
Call us at (888) 912-2746 or email info@slumbersource.com. Our after-care and product support team handles all post-delivery issues including product maintenance and technical support. If the issue is covered under warranty, we will coordinate the repair or replacement directly with the manufacturer at no cost to you.
Q: Who do I contact for help choosing the right bed?
Call our hospital bed experts at (888) 912-2746 or email info@slumbersource.com. Our team specializes exclusively in homecare hospital beds and can help you choose the right bed based on the patient's mobility level, medical condition, room size, caregiver needs, and budget. We are available Monday through Friday and offer virtual consultations.
About SlumberSource
Q: How is SlumberSource different from other hospital bed retailers?
SlumberSource is the only hospital bed retailer with nearly 950 certified installation technicians across the country who work directly for us. This means your bed is delivered and professionally installed in 4 to 11 business days, compared to weeks or months with other retailers. We also offer the largest selection of homecare hospital beds available online, a lowest price guarantee, free shipping on everything, and a team of specialists you can call for expert guidance.
Q: How long has SlumberSource been in business?
SlumberSource has been serving customers since 2012 and specializes exclusively in homecare hospital beds, hi-low adjustable beds, and sleep-to-stand rotating beds. We are based in Texas and deliver nationwide.
Q: How many hospital bed models does SlumberSource carry?
SlumberSource carries over 39 hospital bed models across all major categories including standard hospital beds, luxury hi-low beds, ultra-low floor beds, bariatric beds, rotating sleep-to-stand beds, behavioral health beds, and adjustable bases. We work with top brands including Transfer Master, Med-Mizer, Accora, Medacure, Emerald, Protekt, Prius, NOA, Flex-A-Bed, ErgoMotion, Dawn House, Harmony, and more.
Q: Can I visit a SlumberSource showroom?
SlumberSource is primarily an online retailer with nationwide delivery. We do not operate a public showroom. However, our hospital bed specialists are available by phone at (888) 912-2746 to answer any questions, provide detailed product information, share photos and videos, and help you choose the right bed with confidence. We also offer virtual consultations.
Still Have Questions?
Our hospital bed specialists are here to help. Whether you need advice on choosing the right bed, have questions about delivery and installation, or want to discuss financing options, we are ready to assist.
Call: (888) 912-2746
Email: info@slumbersource.com
Hours: Monday through Friday
Browse our full selection of hospital beds, hi-low adjustable beds, and sleep-to-stand rotating beds SlumberSource.com.