Delivery/Customer Service
Our Nationwide Technician Network of Certified Installers
SlumberSource employs certified installation technicians across 48 states. Every technician is fully trained on every bed model and certified to perform complete in-home installations and service.
Our lead technicians and service vehicles cover every major region of the contiguous U.S. — from Seattle to Tampa, Portland to New York City.
Hospital Bed Delivery & Professional Installation
SlumberSource delivers and professionally installs hospital beds for home use in 4 to 11 business days across 48 states—faster than any other retailer in the country. Every bed includes optional white-glove installation, full function testing, and a hands-on walkthrough of all controls. After installation, your bed comes with free lifetime in-home tech support.
Ready to Order? Questions About Delivery?
Our hospital bed specialists are standing by to answer questions about delivery timelines, coordinate with your discharge schedule, and help you choose the right bed.
Return and Exchange Policy
Because every hospital bed is made-to-order once the bed is setup and working perfectly at your residence, these beds are not eligible for return or exchange which is a universal policy in the homecare bed industry.
Made-to-Order Beds
Custom hospital beds, hi-low beds, sleep-to-stand beds, rehab beds, bariatric beds, and therapy beds enter production immediately after your order is processed. Once production begins, these orders are final and not eligible for return, refund, or exchange but we look at each order on a case by case basis.
Select Products
For specific products and approved cases, we may allow an exchange or refund within 30 days of purchase. To qualify, the product must be new, unopened (sealed), and in the original packaging. You will be responsible for return shipping to the factory, and a 20% restocking fee applies. Refunds are processed after the item has been received and inspected.
Damaged in Transit
In the unlikely event your bed is damaged during shipping, SlumberSource will immediately coordinate a repair or factory replacement at no cost to you.
Mattresses
Alternating pressure, rehab, medical, bariatric, and therapy mattresses are not eligible for return or exchange due to hygienic reasons.
